SUPPORT SERVICES
We understand at Samishti, the motto of customer IT team that " The lights should always be on ... "
Our support services are custom designed to support customer requirements & are build around the above motto consumers get reliable and consistent support as intended. We have inculcated the culture of looking for long term solutions (fixing the problem) rather than providing a quick-fix (workaround) thus minimizing repeated similar calls.
Ensuring that our properly trained associates are onboarded for support services has helped us meet stringent SLA's and increased customer satisfaction ensuring maximum retention over the years.